PAYMENT:
All payments are done via the website via the e-commerce platform provided or via requesting a quotation and paying EFT. No lay-buys, no cash-and-collect and no dodgy deals. This is a professional service and not a boot sale! Payments are required in full for orders to be placed.
RETURNS POLICY:
Should a shirt be too small or too big, we will make an effort to sell the shirt and use the funds to procure a shirt that is of the right fitting for our customers. We do not offer refunds, shirts may be exchanged or credit notes may be offered. We have to protect our loyal suppliers from any hit & run
DELIVERIES:
Free collections in Pretoria East at our designated collection points otherwise all orders are shipped via a R100 courier fee through Fastway Couriers.
COLLECTIONS:
All collections are done in Pretoria East in the Lynnwood area at two specified collection points that have been in use since 2014.
HOW IT WORKS:
All official merchandise is imported-on-payment from overseas making items more affordable by eliminating retail overheads. Locally-produced merchandise is also available which is manufactured-on-payment.
We place bulk orders on fixed order dates with suppliers overseas as well as locally, depending on the products purchased. All individual orders form part of a bulk order. Once our overseas suppliers have gotten all the shirts and sent the required ones for name & numbering, shirts will be packaged and sent to the freighting companies to work their magic and send them on their way. With the locally-produced merchandise - once everything is manufactured and competed, they will be sent to us.
Once a bulk order is delivered to us, it gets sorted and then individual recipients get notified of their order's arrival. Customers will then be advised to collect their merchandise in Pretoria, or confirm a courier address and contact number for all non-Pretoria collections
TURNAROUND TIME:
The average turnaround time for imported merchandise is 12 – 30 working days. Should there be issues such as a hard lockdown, red-listing, a flight shortage, a pilot strike etc; then things may arrive on their own time. Locally-produced merchandise generally takes a week.